Legal Information

Privacy Policy

The First Coast Smooth Jazz Festival respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase tickets, or participate in festival activities.

Privacy Policy

We may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing and payment details (processed through secure third-party systems)
  • Mailing address, when required for ticketing or merchandise
  • IP address and basic website analytics
  • Any information you voluntarily submit through contact forms

We do not store full credit card numbers on our servers. All payment processing is handled through secure, PCI-compliant vendors.

How We Use Your Information

Your information may be used to:

  • Process ticket purchases and payment plans
  • Send event confirmations and festival updates
  • Provide customer service and respond to inquiries
  • Send marketing communications (you may opt out at any time)
  • Enhance website functionality and user experience
  • Deliver event-related announcements or schedule changes
  • Maintain security and protect against fraudulent activity

We do not sell or rent your personal information to third parties.

Sharing of Information

We may share your information with the following:

  • Event vendors and service providers assisting in ticketing, customer service, or festival operations
  • Payment processors
  • Legal or regulatory authorities when required by law
  • Hotel or transportation partners when guest-submitted information is necessary for reservations or upgrades

All third-party partners agree to maintain the confidentiality and security of your information.

Data Protection

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online system is completely free from risk. By using our website, you acknowledge that you provide information at your own discretion.

Cookies and Analytics

Our website may use cookies and analytics tools to improve user experience, track performance, and understand visitor behavior. You may disable cookies in your browser settings, though certain site features may not function as intended.

Email Communication

By purchasing a ticket or submitting your information, you consent to receive festival updates and communications. You may unsubscribe at any time using the link provided in each email.

Children’s Privacy

The festival website is not intended for children under 13. We do not knowingly collect information from minors without parental consent.

Updates to This Policy

The festival website is not intended for children under 13. We do not knowingly collect information from minors without parental consent.